If you are trying to connect to an Apple laptop check the power charging spec on the laptop as the Thunderbolt 3 dock maximum power charging capabilities are limited to 45 wattsĮxport Control and EULA Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.How to know who can apply for Toshiba Hdmi Not Working related jobs?. 
Ensure that you are connecting to a USB-C charging port on the laptop by reviewing the users guide for the laptop. The Thunderbolt 3 dock will not charge my laptop via USB-C port RESOLUTION: Unplug the USB-C Thunderbolt 3 cable from the back of the Thunderbolt dock and then reconnect. Check to ensure you are using a laptop with a Thunderbolt 3 USB-C connector and USB-C Thunderbolt 3 cable as shown below indicated by the Thunderbolt icon. 
The DC power delivery indicator light does not turn on after connecting the Thudnerbolt 3 USB-C cable to the laptop RESOLUTION:
Press the power button on the side of the Thunderbolt 3 dock. Unplug the AC adapter from the Thunderbolt 3 dock for 30 seconds and then reconnect. Check the AC power source to the AC adapter. See this support bulletin for more detail: The AC power indicator light on the Thunderbolt 3 dock does not turn on after connecting the AC power adapter RESOLUTION: Depending on the HDMI cable used sometimes the connector feels like it is inserted all the way but ends up being only partially inserted. 
See this support bulletin for more detail: External HDMI monitor does not work when connected RESOLUTION:Ĭheck the HDMI plug connection to the Thunderbolt 3 dock to ensure the HDMI is inserted all the way in. When connected to the laptop both of the LED lights on the front of the Thunderbolt 3 dock are turned ON but some or all of the connected devices do not work RESOLUTION:Ĭheck Thunderbolt 3 software setting in the task bar.
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